How do orders work?

RunwaySale works a little different to other shopping websites. To ensure we offer the best possible prices on designer fashion brands, our orders can take a bit longer to be delivered. Delivery times can vary between different items as it depends on whether the item is in our Cape Town or Joburg warehouse, or is still with the supplier when you place your order. The estimated delivery time will be quoted on the product page of each item and is calculated from when we have received payment for the order - always be sure to check that before you order. We offer standard delivery to everywhere in South Africa at a cost of R60 per delivery.

Please also note that our estimated delivery times is for main city centres, outlying areas may take a little longer to get to you once it has been collected by our courier partners. We will always make all efforts to deliver on time as promised, however, sometimes things happen, so we are unable to guarantee that all orders will be delivered within the expected time frame.

Main centre deliveries are usually made (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 1-3 working days of the order being shipped.

Regional or outlying areas deliveries take place within 5 working days of the order being shipped.

Step 1: Place your online order
Step 2: You'll receive an order confirmation
Step 3: Once dispatched, we'll send your tracking number
Step 4: And then boom! It gets delivered
NOTE: We do not ship internationally.
Delivery Status Terminology
AWAITING PAYMENT Please upload Proof of Payment to the website to secure the order.
PAYMENT RECEIVED We have received payment and your order is now secure.
PROCESSING ORDER The items have arrived in the warehouse and are ready to be packed.
SHIPPED The items have been collected and are on their way to you.
DELIVERED Yay! Enjoy your new fashion.
What does the SHIPS FAST badge mean?
  • SHIPS FAST will only apply to orders that have been paid via credit card.
  • Items will be dispatched within 48hours of placing your order (Weekdays).
  • This will only apply to events that have been marked with the SHIPS FAST badge.
  • Delivery via our courier can then take up to 5 days to reach you.
  • We cannot guarantee delivery on your purchase before Christmas.
  • The normal delivery fee applies!
Update your Delivery Address
  • Your address can be updated for any order while the order is still in a Payment Received status.
  • Unfortunately no address changes can be made once your order has been shipped.